<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" version="3.1" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-1.xsd">
  <titleInfo>
    <title>A importância do call center no atendimento e satisfação de
clientes</title>
  </titleInfo>
  <name type="personal">
    <namePart>OLIVEIRA, Tatiana Sayra Teixeira de</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource/>
  <originInfo>
    <place>
      <placeTerm type="text">Osasco</placeTerm>
    </place>
    <dateIssued>2009</dateIssued>
    <issuance/>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">Por</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">tug</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">uês</languageTerm>
  </language>
  <note>Trabalho de conclusão de curso (Administração de Empresas) -
Faculdade Instituto Paulista de Ensino, 2009</note>
  <classification authority="ddc">658 O52i O52i</classification>
  <recordInfo>
    <recordContentSource authority="marcorg"/>
    <recordIdentifier>143906</recordIdentifier>
  </recordInfo>
</mods>
