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Qualidade total em serviços conceitos, exercícios e casos práticos

LAS CASAS, Alexandre Luzzi

Qualidade total em serviços conceitos, exercícios e casos práticos - 3.ed - São Paulo Atlas 1999 - 206 - 19990000

ISBN: 85-224-2216-8

Dewey Class. No.: 658.4013 L353q / L353q

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